Version 2026-07-28. These terms apply to every driver on the Ordivity driver network. Please read them before you apply — by starting an application you confirm that you have read and accepted them.
1. Who is who
Ordivity (Loyivity) operates the software platform that connects outlets, drivers and customers. Ordivity is a technology provider.
An Outlet (also called a Vendor) is an independent business that sells food to customers and engages drivers to deliver it.
A Driver is you: an independent person who uses the platform to receive and accept delivery work from Outlets.
A Customer is the person who buys food from an Outlet.
2. The relationship — read this carefully
2.1 You are an independent contractor. You are not an employee, worker, agent, partner or joint venturer of Ordivity, and you are not an employee of any Outlet. Nothing in these terms creates a contract of employment with anyone.
2.2 Your delivery agreement is with the Outlet, not with Ordivity. When you accept a delivery, the agreement to collect and deliver that order is between you and that Outlet. Ordivity is not a party to it. Ordivity does not instruct you, employ you, supervise your work, or guarantee that any work will be offered to you.
2.3 The sale of the food is between the Customer and the Outlet. You are not the seller and Ordivity is not the seller.
2.4 You are in control of your own work. You choose whether to be online, which suburbs you serve, what you charge in each of your zones, and whether to accept or decline any individual offer. You are free to work for other platforms, other businesses, or for yourself at the same time. There is no exclusivity and no minimum hours.
2.5 You provide your own means. Your vehicle, fuel, maintenance, data, phone and equipment are yours and are your cost.
2.6 You are responsible for your own tax and statutory affairs, including any registration with SARS, income tax, provisional tax, VAT where applicable, and any contributions or cover you choose or are required to hold. Neither Ordivity nor any Outlet deducts PAYE or UIF from what you earn.
2.7 Platform rules are not supervision. The network applies the same standards to everyone on it — verification, document validity, response windows and the penalties in section 8. These exist so Outlets and Customers can rely on the service. They do not make Ordivity your employer and they do not make an Outlet your employer.
3. Getting onto the network
3.1 You must be legally entitled to work in South Africa and legally entitled to drive the vehicle you use.
3.2 You must supply every one of the following, and each must be genuine, current and unexpired: South African ID or passport; a valid work permit if you are not a South African citizen or permanent resident; a valid driver’s licence; a valid vehicle licence disc; a police clearance certificate; proof of address; a selfie holding your identity document; a bank confirmation letter; and a profile photograph.
3.3 Verification happens in person. You must visit a participating Outlet so a person can confirm that you are the person in the documents and that the documents are genuine. No application is approved without this.
3.4 One person, one account. Your identity number is stored as a one-way keyed value that lets us detect a second registration. Holding, or attempting to hold, more than one driver account is a material breach and will result in removal from the network.
3.5 Your profile photograph is shown to Customers when they choose a driver and again when a delivery is confirmed. This is a safety measure: a Customer meeting a stranger at their door is entitled to know who to expect. By applying you agree to this.
3.6 Keeping your documents current is your responsibility. If your licence, disc or permit expires, the system removes you from dispatch automatically until you supply a valid replacement. Changing a verified detail returns you to pending verification. Neither will interrupt a delivery you are already carrying.
3.7 If your application is refused you may apply again as a fresh application.
4. Zones and your prices
4.1 You set your own delivery price for each of your zones, within the platform’s published minimum and maximum. Nobody sets your price for you.
4.2 A price change applies to new offers only. An offer already made carries the price it was made at, and that price cannot move after a Customer has seen it.
5. Offers and acceptance
5.1 A Customer may shortlist up to three drivers. Everyone shortlisted is offered the job at the same moment and has the same sixty seconds to respond.
5.2 The job goes to the highest-ranked driver who accepted — not to whoever responded first. If you accept and the Customer had ranked someone else above you who also accepted, you did not get the job. That is recorded as superseded. It is not a decline, and it does not affect your rating or your reliability record in any way.
5.3 Accepting places a short hold on you. The commitment is the award. If the Customer’s payment does not go through, the hold is released with no penalty and no effect on your record.
5.4 You may decline any offer. You may go offline at any time.
6. Doing the delivery
When you are carrying a delivery you agree to: drive lawfully and hold a valid licence and a roadworthy, licensed vehicle at all times; keep the food secure and at a reasonable temperature; photograph the packed order when you collect it; keep the Customer’s details confidential and use them only for that delivery; behave courteously; and never ask a Customer for money, a tip, or any payment directly.
7. Getting paid
7.1 The Outlet pays you. Ordivity does not. Ordivity does not collect, hold, process or forward your delivery fee. It records what is owed and shows both sides the same statement.
7.2 The statement week runs Wednesday to Tuesday, platform-wide. On the Wednesday the week closes and a statement is produced for each Outlet you worked with. The Outlet pays you directly, by EFT, and marks the statement paid.
7.3 Because Ordivity is not your payer and holds none of your money, Ordivity does not guarantee that an Outlet will pay you and is not liable for an Outlet that does not. If an Outlet has not paid a closed week by the Friday after the due date, you can raise a dispute in the app; that Outlet stops receiving new dispatch until it is resolved, and an administrator is alerted immediately. Raising disputes that are resolved against you counts as a strike, and two strikes means an administrator must approve any further dispute you raise.
7.4 Tips. A Customer may add a tip as a percentage of the food subtotal. Tips are yours and appear on your statement. A Customer is never required to tip.
8. Failed deliveries, penalties and the worked example
A failed delivery is one you accepted and were awarded, and then did not complete — you did not arrive, you abandoned the job, or you became uncontactable. This section is set out in rands because you are entitled to know exactly what a failure costs before you accept a single job.
8.1 What happens first. Before anything else, the system tries to rescue the delivery by re-offering it to the other drivers the Customer shortlisted, at the fee the Customer already paid. If someone takes it, the Customer is served. Your penalty still applies.
8.2 If nobody rescues it, the Outlet chooses one of three outcomes. In every one of them:
- You earn nothing for that delivery. No delivery fee and no tip is posted to you, and the amounts the Customer already paid are retained by the Outlet, which has absorbed the problem.
- You are charged a penalty equal to your own delivery fee for that job. Because it is your fee, a driver who prices higher carries a higher risk. That is deliberate.
8.3 Worked example. An order of R100 of food, a R10 tip, your R20 delivery fee — a total of R130 paid by the Customer.
| Outcome | What you would have earned | What you actually get | Penalty | Net effect on you |
|---|---|---|---|---|
| Delivery completed normally | R30 (R20 fee + R10 tip) | R30 | R0 | +R30 |
| A — the Outlet delivers it themselves | R30 | R0 | R20 | −R20 |
| B — the Customer collects it themselves | R30 | R0 | R20 | −R20 |
| C — the Customer cancels | R30 | R0 | R20 | −R20 |
So a single failed delivery on that order costs you R50: the R30 you would have earned, plus the R20 penalty.
8.4 Escalation. Failures are counted across the whole network — all Outlets together — over a rolling thirty days.
- First failure in 30 days: one times your fee. On the example above, R20.
- Second failure in 30 days: two times your fee. On the example above, R40.
- Third failure in 30 days: three times your fee — on the example above, R60 — and an automatic suspension from the entire network for one week. This suspension is automatic and is not reviewed.
8.5 An Outlet may also decide not to use you again. That is their commercial decision.
9. Money you owe
9.1 There is no cash settlement path. If penalties put your balance with an Outlet below zero, that balance is worked off by completing further deliveries for that Outlet. It is netted against your earnings week after week until it clears. You cannot pay it off in cash and Ordivity will not ask you to.
9.2 The walk-away flag. If you stop delivering for an Outlet while you still owe them, that Outlet may raise a flag which other Outlets in your zones can see. You need to know exactly what this is:
- It contains only two facts, both produced by the system: the amount outstanding, and the date of your last delivery. No Outlet can write anything about you in it.
- You are notified when it is raised.
- You may contest it to a Ordivity administrator.
- It clears automatically the moment the balance clears. Nobody has to remember to remove it.
10. Suspension and removal
You may be removed from the network for: giving false information or a false document; holding more than one account; behaviour that endangers or harasses a Customer, an Outlet or anyone else; theft or tampering with an order; driving without a valid licence or in an unlicensed vehicle; or repeated failed deliveries as set out in section 8.
11. Ratings
Customers rate the delivery. Outlets you have worked with may also score you on punctuality, presentation and communication. Those Outlet scores are visible only to Outlets in your zones and are never shown to Customers. Any written note an Outlet adds is visible only to Ordivity administrators. You can see your own scores as an average.
12. Consent to process your identity and background documents (POPIA)
This section is a separate consent. It is worded on its own because the Protection of Personal Information Act treats some of this information as special personal information, and it may not be buried in general terms.
12.1 What we ask for. Your identity document or passport; your work permit if you have one; your police clearance certificate; your driver’s licence and vehicle licence disc; proof of address; a selfie; and your banking details.
12.2 Why. To confirm you are who you say you are, that you are entitled to work and to drive, and that you are suitable to enter customers’ homes and handle their food and their money. Criminal-record information is collected for this purpose and no other.
12.3 Who may see it. Only two categories of person: the participating Outlet that verifies you in person, and Ordivity administrators. Every single time one of your documents is opened, that is recorded — who opened it, when, and from where. After you are activated, your documents are visible to Ordivity administrators only. Your documents are never shown to Customers and are never available for download.
12.4 How it is stored. Encrypted, on a server, in a directory that is not reachable from the internet. A copied file is unreadable without a key that is not kept in the database.
12.5 How long. If you abandon your application, or if it is refused, your documents are destroyed after thirty days by destroying the key that decrypts them. Delivery photographs are destroyed after thirty days.
12.6 Your rights. You may ask what we hold about you, ask for it to be corrected, object to processing, and withdraw this consent. Withdrawing consent means you cannot remain on the network, because verification is what the network is built on. You may complain to the Information Regulator of South Africa.
12.7 By ticking the document-consent box in the application you give this consent freely, specifically and on an informed basis.
13. Indemnity and limits on liability
13.1 You indemnify Ordivity. You agree to indemnify and hold Ordivity, Loyivity, and their directors, employees and contractors harmless against any claim, loss, damage, fine, penalty, cost or legal expense arising from:
- your driving, your vehicle or your use of any road, including injury to or death of any person and damage to any property;
- any loss of, damage to, contamination of or tampering with an order in your possession;
- your conduct towards a Customer, an Outlet, or any other person;
- your breach of these terms, of any law, or of any licence or permit condition;
- any tax, levy or statutory contribution for which you are responsible under section 2.6; and
- any claim by you or by anyone else that you are or were an employee of Ordivity or of Loyivity.
13.2 Ordivity is not a party to your delivery work. Ordivity gives no warranty that work will be available, that any Outlet will pay you, that any Customer will tip, or that the platform will be uninterrupted. Any dispute about a delivery, a fee, a statement or a payment is between you and the Outlet concerned.
13.3 Limit. To the fullest extent the law allows, Ordivity’s total liability to you for anything arising out of these terms or your use of the platform, however it arises, is limited to the total penalties actually charged to you in the three months before the claim arose. Ordivity is not liable for indirect or consequential loss, or for loss of profit or opportunity.
13.4 What is not excluded. Nothing in this section excludes or limits liability that cannot lawfully be excluded — including liability for gross negligence or wilful misconduct, liability for death or personal injury caused by negligence, or Ordivity’s own obligations as a responsible party under the Protection of Personal Information Act. Section 13.1 does not require you to indemnify Ordivity against Ordivity’s own gross negligence or wilful misconduct.
14. Changes
These terms carry a version. If they change materially you will be asked to accept the new version before you can go online again. The version you accepted, and the moment you accepted it, are recorded against your account.
15. Governing law
These terms are governed by the law of the Republic of South Africa and are subject to the jurisdiction of its courts. Nothing here limits any right you have under the Consumer Protection Act, the Protection of Personal Information Act, or any other law that applies to you.
16. Contact
ops@loyivity.com